Use case · Physiotherapy
How to Reduce Physiotherapy No-Shows and Handle Missed Sessions
Physiotherapy is unusually exposed to no-shows because care is delivered as a sequence. A single missed session breaks plan adherence, slows recovery, and forces re-evaluation. Reducing physio no-shows starts with knowing which session in this week's plan is most likely to be missed — before it is.
Reminders notify everyone. NoShowFlow shows who actually needs attention.
The structural problem
- Treatment plans assume regular attendance over weeks
- One missed session compounds — patients drop off entire plans
- Recurring slots tend to be lower-priority in patient calendars
- Therapist time is the binding constraint; idle slots are not easily backfilled
What ranked outreach addresses
Patients mid-plan, with a recent missed session or extended lead time since the last visit, surface to the top. The front desk confirms or reschedules before the gap becomes a drop-off.
Setup
Export the upcoming schedule. Upload. Work the top of the list. No EHR integration, no plan-management software change.
Plan-level adherence depends on catching the at-risk session early — see patient attendance risk.