Methodology · Risk scoring
Patient Attendance Risk, Explained
A risk score is only useful if the front desk trusts it. NoShowFlow's attendance risk is transparent, deterministic, and tied to operational signals already present in the appointment record.
Reminders notify everyone. NoShowFlow shows who actually needs attention.
The signals that drive the score
- Lead time between booking and visit
- Prior no-show or late-cancel history
- New patient vs. established patient
- Visit type and prep requirements
- Slot timing (early morning, late Friday, post-holiday)
- Day-of-week and time-of-day patterns specific to the clinic
What the score is not
- Not a black-box ML model the front desk can't interpret
- Not based on patient demographics or protected attributes
- Not a permanent label — it's recomputed every upload
How it's used at the front desk
Each appointment shows a risk band (low, moderate, high) with the dominant reason next to it. The team works the high band first, the moderate band if time permits, and lets the low band ride on standard reminders.
Why explainability matters
Front desk teams won't act on a score they can't justify to a patient or a physician. Every NoShowFlow risk band carries a plain-language reason, so the call starts with context — not a cold confirmation script.